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Dubai, December 12: Dubai has become the first government in the world to go 100% paperless, announced the crown prince of the emirate, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, noting savings of 1.3 billion dirhams (350 million dollars) and 14 million man-hours. .
All of Dubai Government’s internal and external transactions and procedures are now 100% digital and managed from a comprehensive digital government services platform.
“Achieving this goal marks the start of a new stage in Dubai’s journey to digitize life in all its aspects, a journey rooted in innovation, creativity and forward-looking,” said Saturday Sheikh Hamdan in a statement.
âThis achievement also reinforces Dubai’s status as a premier digital capital and its status as a role model in designing government operations and services that enhance customer happiness,â he said.
The US, UK, Europe and Canada have expressed their intention to digitize government operations on a larger scale, which encompasses government procedures and citizen identifications. However, skeptics have argued its vulnerability to cyber attacks.
The Crown Prince of Dubai said the government plans to implement advanced strategies to create and improve digital life in Dubai over the next five decades.
âThe new phase of Dubai’s digital journey will and will enable future governments to meet the expectations of residents of a thriving smart city and provide them with new opportunities for prosperity, sustainability and happiness,â he said. declared.
Dubai’s paperless strategy was implemented in five consecutive phases, each involving a different group of Dubai government entities.
By the end of the fifth phase, the strategy was fully implemented in all 45 government entities of the emirate.
These entities provide more than 1,800 digital services and more than 10,500 key transactions.
Collaboration and integration between participating entities has enabled the automation of processes and services provided to customers, reducing paper consumption by more than 336 million papers, the statement added.
The strategy has also saved more than 1.3 billion dirhams ($ 350 million) and over 14 million man hours across the government of Dubai.
The Dubai Government’s comprehensive digital transformation will enrich the smart city experience for all residents, completely eliminating the need for paper transactions and documents, whether delivered to customers or exchanged between employees of government entities.
Digitization will also help deliver exceptional experiences for residents through the DubaiNow app, which provides access to more than 130 smart city services in 12 main categories, he added.